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Journeys All Access Rewards Program FAQs
Below are frequently asked questions about Journeys All Access Rewards program.
1. What are the levels in the Journeys All Access program?
The program has three tiers based on your annual spending at Journeys and Journeys Kidz:
| Level | Annual Spend Requirement | Key Benefit |
| General Admission | $0–$199 | Earns 10 points per dollar spent. |
| Front Row | $200–$499 | Earns 10 points per dollar spent, with increased perks. |
| Ultimate Access | $500+ | Earns 20 points per dollar spent (double points) and unlocks all exclusive rewards. |
2. How can I earn points?
You earn points on every purchase you make at Journeys and Journeys Kidz.
- Members in the General Admission and Front Row levels earn 10 points for every $1 spent.
- Members in the Ultimate Access level earn 20 points for every $1 spent (a double-points rate).
You can cash in these earned points for reward discounts on future purchases.
3. What shipping benefits do I get for joining Journeys All Access?
All members, regardless of their level (General Admission, Front Row, or Ultimate Access), receive free ground shipping all day, every day. There is no minimum purchase required for this benefit.
4. How do rewards work and how long do they last?
Points you earn can be exchanged for rewards (coupons) to use on your next shopping trip.
- Usage Limit: You can only use one (1) reward per transaction.
- Expiration: All rewards expire 30 days after you claim the offer.
5. What exclusive perks and rewards are available at each level?
| Perk | General Admission (Base) | Front Row | Ultimate Access (Top Tier) |
| Point Earning Rate | $1 = 10 Pts | $1 = 10 Pts | $1 = 20 Pts |
| Free Shipping | Yes | Yes | Yes |
| Welcome Gift | Yes | Yes | Yes |
| Early Sales Notifications | No | Yes | Yes |
| Birthday Gift | No | Yes | Yes |
| Mobile Wallet Download Reward | No | No | Yes |
| Priority Customer Service | No | No | Yes |
| Exclusive Event Invites | No | No | Yes |
| Mobile Wallet Download Reward | No | No | Yes |
| Surprise Savings, Coupons, & More | No | No | Yes |
6. How do I manage my account?
You can manage your rewards account online by pressing “Sign In” on the Journeys website. This allows you to check your points balance, redeem rewards, and update your personal information.
7. What if I have an existing Journeys account?
If you already have a Journeys online account, you can simply “Sign In” to see your current status and begin enjoying the perks of the Journeys All Access program. Your previous history may determine your initial level.
