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About 1-800 CONTACTS
1-800 CONTACTS is a leading online retailer of contact lenses, offering a convenient and affordable alternative to purchasing from a doctor's office. The company provides a wide selection of major brands and a hassle-free ordering experience, including prescription verification and a commitment to exceptional customer service. With their "Gajillion Percent Promise," they aim to make buying contacts simple, reliable, and stress-free.
What are the best ways to save at 1-800 CONTACTS?
- New Customer Discounts: 1-800 CONTACTS frequently offers a significant discount (often 30%) for first-time customers, which is a great way to save on your initial order.
- Best-Price Guarantee: They will beat any competitor's price by $1. If you find a lower price on another U.S.-based website, you can contact customer service to have them verify and beat the total price, including any shipping or hidden fees.
- Manufacturer Rebates: Many contact lens brands offer rebates that you can claim after your purchase. 1-800 CONTACTS provides an easy way to find and process these rebates on their website.
- Subscription Savings: By opting for a subscription, you can get 5% off every order and ensure you never run out of contacts. Subscriptions are flexible, allowing you to snooze or cancel anytime without hassle.
- Student Discount: 1-800 CONTACTS partners with UNiDAYS to offer an exclusive discount to students. You can verify your student status to get a percentage off your order.
1-800 CONTACTS Store Policies and Services
- Shipping & Delivery: 1-800 CONTACTS offers free standard shipping on all orders. For those who need their lenses faster, they also have expedited shipping options available.
- "Gajillion Percent Promise": This is their core customer service policy. It includes:
- Free Returns and Exchanges: You can return or exchange any unused contact lenses for any reason, even if the box is opened, with free shipping both ways. There's no expiration date on this policy.
- Torn Lens Replacement: If a lens tears, they will replace it for free.
- Prescription Change: If your prescription changes, you can send back unopened boxes for a credit toward your new lenses.
- Prescription Renewal: If your prescription has expired, you can use their online vision exam service to get a renewed prescription from a doctor, often within a short period of time.
- Insurance and FSA/HSA: 1-800 CONTACTS accepts most major vision insurance plans and allows you to use your Flexible Spending Account (FSA) or Health Savings Account (HSA) benefits for payment.
1-800 CONTACTS Frequently Asked Questions
Do I need a prescription to order from 1-800 CONTACTS?
Yes, contact lenses are a medical device, and a valid prescription is required. 1-800 CONTACTS can verify your prescription with your eye doctor for you.
Does 1-800 CONTACTS price match?
Yes, they have a "Best-Price Guarantee" where they will beat any competitor's total price (including all fees and shipping) by $1.
What is the return policy?
As part of their "Gajillion Percent Promise," you can return any unopened contacts, regardless of when you bought them, for a full refund or exchange. They will even take back opened boxes and torn lenses.
Does 1-800 CONTACTS offer a military discount?
While they do not currently have a specific military discount, they do offer a student discount and honor their "Best-Price Guarantee" and other promotions that can provide significant savings.
Can I use my vision insurance?
Yes, you can use most major vision insurance plans. If they are not in-network with your provider, you can still place your order and submit a form for reimbursement.
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