- All
- Deals
- Coupons
- Sales
- Expired
About Instacart
Instacart is a North American retail media and delivery company that provides on-demand grocery delivery and pickup services. Founded in 2012, Instacart's mission is to give people access to the food they love and more time to enjoy it together. The service connects customers with personal shoppers who pick, pack, and deliver items from local grocery stores, specialty shops, and convenience stores. The company has become a leader in the grocery industry by offering a convenient and efficient way to shop for groceries online and have them delivered in as little as an hour.
Best Ways to Save at Instacart
Join Instacart+: For frequent users, an Instacart+ (formerly Express) membership is the best way to save. For a monthly or annual fee, members get free delivery on orders over $35, reduced service fees, and exclusive promotions, which can lead to significant savings over time.
Look for Digital Coupons: Instacart offers thousands of digital coupons from brands and retailers. You can find these coupons on the app or website and "clip" them to your order for instant savings. These can be combined with other promotions for maximum value.
Order During Off-Peak Hours: Delivery fees can vary based on the time of day and demand. To save on fees, try to schedule your delivery during off-peak hours, such as weekday mornings or early afternoons.
Utilize the "Pickup" Option: If you're able to drive to the store, you can place an order for pickup to avoid all delivery fees and tips. This allows you to still use the convenience of the app to build your shopping list and have it ready for you to collect.
Instacart Services and Policies
Order Tracking and Communication: Instacart provides real-time updates on your order's progress. You can communicate directly with your personal shopper during the shopping process to approve replacements for out-of-stock items, add new items, or provide specific instructions.
Substitution Preferences: When you place an order, you can set your preferences for out-of-stock items, including selecting specific replacement items or requesting a refund.8 This gives you control over your order even when items are unavailable.
Tipping: While optional, it is customary to tip your personal shopper. The app provides a default tip suggestion (often 5% of the order total), which you can adjust before or after delivery. Shoppers keep 100% of their tips.
Return Policy: If you have an issue with your order, such as a missing or damaged item, you can contact Instacart's customer support for assistance. They will help resolve the issue, which may include issuing a refund or credit for the item.
Instacart Frequently Asked Questions
Does Instacart accept EBT/SNAP benefits?
Yes, Instacart partners with a growing number of retailers to accept EBT cards for online grocery orders. You must link a separate credit or debit card to cover fees, taxes, and non-EBT eligible items.
What is the difference between delivery and service fees?
The delivery fee covers the cost of delivering your order. The service fee is a percentage-based fee that helps cover Instacart's operational costs. Both can be reduced or eliminated with an Instacart+ membership.
Can I get items from multiple stores in one order?
No, each order is for a single store location. If you want items from different retailers, you must place a separate order for each one.
What is Instacart+?
Instacart+ is a membership program that provides benefits like unlimited free delivery on orders over $35, reduced service fees, and special member-only promotions.
Similar Services
- Shipt
- DoorDash (Grocery)
- Uber Eats (Grocery)
- Amazon Fresh
- Walmart Grocery
