Total Wireless

About Total Wireless

Total Wireless is a prepaid cell phone carrier and a brand of Verizon that operates on Verizon's 5G network, offering customers affordable, no-contract, and no-credit-check wireless service. It provides a valuable alternative to traditional postpaid plans, allowing consumers to get reliable coverage at a lower cost.

Total Wireless is known for its multi-line discounts and various unlimited talk, text, and data plans, often including perks like mobile hotspot data, international calling, and streaming service subscriptions. The brand emphasizes value and simplicity with a focus on its network reliability.

What are the Best Ways to Save at Total Wireless?

Total Wireless offers several built-in and promotional ways to lower your monthly wireless bill and get extra value.

• Opt for Multi-Line Plans: The biggest savings come from adding multiple lines. Plans are significantly cheaper per line when you have a family or group of friends sharing the account. You can often get the 4th line at no additional cost on select plans.
• Sign Up for Auto Pay: Most plans include an immediate $5/month discount when you enroll in Auto Pay. This not only saves you money but also ensures you never miss a payment.
• Bring Your Own Device (BYOD): New customers who activate with their own compatible, unlocked phone and enroll in Auto Pay can receive a 50% savings on their first month of an unlimited plan. This can result in a significant one-time discount.
• Bundle Services: Total Wireless offers discounts when you bundle your mobile service with other products:
  • Home Internet: Save up to $25/month when you bundle with Total Wireless Home Internet and Auto Pay.
  • Verizon Fios: Eligible mobile plans can unlock a $15/month savings on Verizon Fios Home Internet.
  • Tablet Plans: You can save up to $40/month when you add a tablet data plan to an existing phone plan.

Total Wireless Deals and Special Offers

Total Wireless regularly features promotions for new customers, especially those who switch and bring their number over (port-in).

Total Wireless Plans, Service, and Policies

Plan Features

All Total Wireless plans generally include:

• Unlimited talk, text, and data.
• Access to the Verizon 5G network.
• Mobile hotspot data (amount varies by plan).
• International calling to over 85 destinations and texting to over 200 destinations.
• Roaming in Canada and Mexico (with a 10GB data allotment).
• A 5-year price guarantee on your monthly plan rate (for new subscribers).

Financing and Rewards

• Device Financing: Total Wireless offers financing options for new device purchases through third-party partners like Glow (Total Wireless Edge by Glow).
• Total Rewards: An automatic loyalty program where customers earn points with each payment, which can be redeemed toward free service plans and exclusive discounts on devices and accessories. Auto Pay transactions earn double points.

Customer Service and Activation

• Activation: Service can be activated online or by calling Customer Care. To use your own phone, you must purchase a SIM Kit and ensure your device is unlocked and compatible.
• Support: Customer service is available via:
  • Phone: 1-866-663-3633 (8 AM - 11:45 PM EST, 7 days a week)
  • Online Chat: (Hours vary)
  • Text Helpline: Text 611611 for self-service options 24/7.

Government Discounts

• Lifeline Discount: Total Wireless participates in the federal Lifeline discount program, which provides a $10/month discount (or up to $35/month on qualifying Tribal Lands) on eligible plans for customers who qualify based on income or participation in certain federal benefit programs. This discount is generally not combinable with the Auto Pay discount.

Total Wireless Frequently Asked Questions

Does Total Wireless offer 5G Ultra Wideband (UW) access?

Yes, 5G Ultra Wideband access is typically included with the higher-tier plans, such as the Total 5G Unlimited and Total 5G+ Unlimited plans.

Can I keep my phone number when I switch?

Yes, you can transfer or "port in" your existing phone number from another provider when you activate your new Total Wireless service.

Are there contracts or cancellation fees?

No. Total Wireless is a prepaid carrier, meaning all plans are no-contract and you can cancel service at any time without paying any penalties or fees.

Do I lose my data if I don't use it?

If you are on an unlimited plan, data does not "roll over" as you are paying for the month of unlimited service. However, any unused balance on add-ons like a $10 Global Calling Card will roll over to the next service cycle.

How does mobile hotspot work?

Mobile hotspot data is included with all unlimited plans (e.g., 5GB on the Base 5G plan, 15GB on the Total 5G plan, or unlimited at 5Mbps on the Total 5G+ plan). Hotspot usage is limited to one device at a time.